FURTHER
LEVEL
CX
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Delivering tomorrow's experiences today
Great experiences are determined by the sum of all interactions that customers and employees have with a brand over time.
Our experts draw on strategy and research to link data to design, systems to stories and insights to outcomes. We unearth moments that matter most in customer and employee journeys and orchestrate software, platforms, and programs to transform these high-value interactions into personalized experiences that drive business results.
FGS Digital Experience ultimately connects people with extraordinary experiences. We unlock these experiences with a range of offerings.
Experience-led solutions
Our experience-led offerings traverse the entire customer life cycle and drive value across industries. We help the world’s biggest corporations work better to:
- Understand their customers
- Enable their employees
- Scale personalized, relevant and valuable experiences
Offerings
Digital Customer Experience Solutions
Enhance Customer Experience with Enterprise portal benefits an social networking integration
Robotic Process automation requires equal focus on people and technology. Our advisory team works with you to create a sustainable framework to enable scale, establishing the right operating model and embedding change management. With in- depth domain expertise, offerings and data-driven methodology, we work with you to modernize business processes that deliver results.
We bring unique and compelling perspectives of the technology landscape. Our technology office has deep and broad expertise across domains to create a holistic, best-fit set of solutions to accelerate your digital transformation journey. Their insights help you navigate a quickly evolving landscape with ease and speed
Personalized support experience
Resolve issues and help employees
FGS Digital Support Services empower employees with a consumer-like, personalized experience to resolve issues quickly and get more work done. Employees can select the IT support option best-suited to their needs, using digital support tools that are underpinned by automation and analytics to reduce manual processes. This turns support services into an important driver that fuels business growth, rather than a high-priced cost center
Clients
case studies
A global bank faced challenges in reconciling thousands of accounts across multiple systems and databases. The manual reconciliation process was time-consuming, prone to errors, and lacked visibility into discrepancies.
A mid-sized bank faced challenges in the customer onboarding process, particularly in meeting Know Your Customer (KYC) compliance requirements. Manual data entry and document verification processes resulted in delays and errors.
A leading bank faced challenges in processing a high volume of loan applications manually. The manual process was time-consuming, error-prone, and resulted in delayed customer response times.
Insights
AUTOMATION IN THE PUBLIC SECTOR
From robotic to intelligent, Customer preferences and demands can shift overnight.
A leading bank faced challenges in processing a high volume of loan applications manually. The manual process was time-consuming, error-prone, and resulted in delayed customer response times.
A mortgage lender struggled with a lengthy and manual mortgage underwriting process. The manual review of borrower information, credit history, and property details resulted in bottlenecks, increased turnaround times, and high operational costs.
