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CX

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Delivering tomorrow's experiences today

Great experiences are determined by the sum of all interactions that customers and employees have with a brand over time.

Our experts draw on strategy and research to link data to design, systems to stories and insights to outcomes. We unearth moments that matter most in customer and employee journeys and orchestrate software, platforms, and programs to transform these high-value interactions into personalized experiences that drive business results.

FGS Digital Experience ultimately connects people with extraordinary experiences. We unlock these experiences with a range of offerings.

Experience-led solutions

Our experience-led offerings traverse the entire customer life cycle and drive value across industries. We help the world’s biggest corporations work better to:

  • Understand their customers
  • Enable their employees
  • Scale personalized, relevant and valuable experiences

Offerings

Digital Customer Experience Solutions

Enhance Customer Experience with Enterprise portal benefits an social networking integration

Robotic Process automation requires equal focus on people and technology. Our advisory team works with you to create a sustainable framework to enable scale, establishing the right operating model and embedding change management. With in- depth domain expertise, offerings and data-driven methodology, we work with you to modernize business processes that deliver results.

We bring unique and compelling perspectives of the technology landscape. Our technology office has deep and broad expertise across domains to create a holistic, best-fit set of solutions to accelerate your digital transformation journey. Their insights help you navigate a quickly evolving landscape with ease and speed

Resolve issues and help employees

FGS Digital Support Services empower employees with a consumer-like, personalized experience to resolve issues quickly and get more work done. Employees can select the IT support option best-suited to their needs, using digital support tools that are underpinned by automation and analytics to reduce manual processes. This turns support services into an important driver that fuels business growth, rather than a high-priced cost center

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Clients

case studies

Case Study: Enhancing Claims Fraud Detection for Insurance Companies

A mid-sized bank faced challenges in the customer onboarding process, particularly in meeting Know Your Customer (KYC) compliance requirements. Manual data entry and document verification processes resulted in delays and errors.

A large bank faced increasing challenges in detecting and preventing fraudulent activities across its accounts and transactions. The manual review process was time-consuming and often missed critical indicators of fraudulent behavior.

Insights

A mortgage lender struggled with a lengthy and manual mortgage underwriting process. The manual review of borrower information, credit history, and property details resulted in bottlenecks, increased turnaround times, and high operational costs.

Telecom

Case Study: Streamlining Customer Service and Support Operations

Purpose

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