AUTOMATION IN THE PUBLIC SECTOR
CENTER OF EXCELLENCE (COE)
Case Study: Optimizing Energy Meter Data Processing for Utility Companies
A mortgage lender struggled with a lengthy and manual mortgage underwriting process. The manual review of borrower information, credit history, and property details resulted in bottlenecks, increased turnaround times, and high operational costs.
A mid-sized bank faced challenges in the customer onboarding process, particularly in meeting Know Your Customer (KYC) compliance requirements. Manual data entry and document verification processes resulted in delays and errors.
In the past, only humans had access to passwords and other login credentials.
The Travel and Hospitality (T&H) industries are adopting modern technology along with a high degree of Robotic Process Automation (RPA) and Artificial Intelligence (AI).
From robotic to intelligent, Customer preferences and demands can shift overnight.
