FGS VOICES: As one of FGS’s Senior Automation Engineers, Thomas Mitchell spends his days developing and implementing end to end automations in a wide range of verticals from manufacturing to insurance as well as digging deep into the needs of horizontals from finance to human resources.
AUTOMATION IN THE PUBLIC SECTOR
A global bank faced challenges in reconciling thousands of accounts across multiple systems and databases. The manual reconciliation process was time-consuming, prone to errors, and lacked visibility into discrepancies.
Case Study: Streamlining Customer Service and Support Operations
RPA solutions will employ artificial intelligence (AI) to learn and improve, enabling them to handle virtually all back-office processes from end-to-end.
In the past, only humans had access to passwords and other login credentials.
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