FGS VOICES: As one of FGS’s Senior Automation Engineers, Thomas Mitchell spends his days developing and implementing end to end automations in a wide range of verticals from manufacturing to insurance as well as digging deep into the needs of horizontals from finance to human resources.
6 WAYS TO GET STARTED WITH CHATBOTS AND VOICEBOTS
A mid-sized bank faced challenges in the customer onboarding process, particularly in meeting Know Your Customer (KYC) compliance requirements. Manual data entry and document verification processes resulted in delays and errors.
A large bank faced increasing challenges in detecting and preventing fraudulent activities across its accounts and transactions. The manual review process was time-consuming and often missed critical indicators of fraudulent behavior.
A global bank faced challenges in reconciling thousands of accounts across multiple systems and databases. The manual reconciliation process was time-consuming, prone to errors, and lacked visibility into discrepancies.
The Travel and Hospitality (T&H) industries are adopting modern technology along with a high degree of Robotic Process Automation (RPA) and Artificial Intelligence (AI).
RPA solutions will employ artificial intelligence (AI) to learn and improve, enabling them to handle virtually all back-office processes from end-to-end.
In the past, only humans had access to passwords and other login credentials.
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